Policies

POLICIES

Cancellation & Prepayment Policies

The guest can cancel free of charge for any bookings made on the day of arrival. For early booker, the guest are requested for MYR100 or half payment as advance booking prepayment before we proceed with reservation.

Children & Extra Beds
All children are welcome. One child under 12 years stays free of charge when using existing beds. There is no capacity for extra beds in the room.

Internet
Free WiFi is available in some rooms. Please see full details in each room’s description.

Parking
Free public parking is available on site.

Pets
Pets are not allowed.

Check-in and check-out
Our check-in time is 14:30 and check-out time is before 12.00 noon. Late check-in is until 11.30 p.m.

WE ARE STRICTLY NOT ATTENDING ANY CHECK-IN AFTER 12.00 MID NIGHT.

Arrival Confirmation

Please kindly inform your expected time of arrival by sending via SMS / whatsapp to our reservation: +6019-2971381.

Important Information

Please ensure that the contact number that you have provided is correct and available for the property to contact you to confirm your booking prior to arrival. Failure to communicate with the property may result in a cancellation.

Please note that guests are required to provide identification or passport upon check-in for registration.

Check-in Procedures

For check-in, our reception staff will attend you at our reception counter located at SS NASI KUKUS RESTAURANT, the first shop located at Vista Alam entrance, opposite to DEMC/AVISENA Hospital.

Please park temporarily in front of Cibiuk/Nasi Kukus Restaurant while checking in.

After registration, payment and collected keys, we will advise car park location.

WE ARE LOOKING FORWARD TO WELCOME YOU TO VISTA ALAM APARTMENT HOMESTAYS.

THANK YOU FOR YOUR BUSINESS WITH US!